We can be reached via e-mail at: customerservice@libbeyhandpaintedglass.com
Damaged Upon Receipt
We haved tried to keep our 'rules' to a minimum, we recognize that accidents happen and if you are not at fault we want to make it right.
If your libbey hand painted glasss is damaged when you receive it we will replace it for you and we have come up with two ways you can do this which are as hassle free as we can make them .
1. If you can photograph your entire order, including the broken item, [so that we can ensure we replace the correct color and glass type] send us an e mail with the photograph and your order number and the number of breakages. We will send your replacement within five working days. Marite has to match your order as we do not just take them of the shelf and they have to be fired in the kiln.
2. If you do not have a digital camera carefully separate the stems from the broken glass, or glasses, place them in a padded envelope along with your order form and send them to Marite Hewitt, The Hew Gallery, 887 4th Line,RR#4, Lakefield, Ontario, Canada, K0L 2H0
Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
